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No license for the user

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20.07.2026

11:04

Hi all :)
I came across a strange behavior today. I've installed 2026.1.6.198 a few days ago and everything works perfectly, no user complaints. However today one user called me that he can not start a process and I was surprised to find out that he gets a message on the bottom of the page that there is no license for him and the license for his e-mail can not be found. He is logged in just like all others (AD account), but this is a new account in the AD. I've checked and Designer Studio reports I've used 61 of 72 Webcon CALs. Licensing per server. This user is on the list of the sychronised users with AD. So what can be the problem? Has anyone encountered such?

Can it be the problem, that in the Designer Studio I get the info that I have license for 2026.2 but I am using 2026.1?

20.07.2026

11:31

Hi Michał,
I'm not sure what version you've been running earlier (assuming pre 2026.1.4), although since 2026.1.4 there is new licensing setup - you have to manually assign licenses to each user.
In previous version it's been done automatically - new user just took the license from the pool, now it's no longer the case.

By default after the upgrade users logged in in last X time, were once automatically assigned the licenses, but for those which had a longer break you'll have to do it manually.

Here you can read more: https://kb.webcon.pl/licencje-2026/

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20.07.2026

11:55

In reply to: Maksymilian Stachowiak

Thank you so much, this was it! I didn't realize this changed. I must have read the list of changes not too carefully ;-)

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