Mobile app - authorization issue via Entra ID

Hi,
From my experience, no specific or additional configuration is required for the mobile app. I have just uninstalled and reinstalled the WEBCON mobile app on my iPhone (iOS), and it worked without any issues (using same WEBCON version 2025.2.1.370). Please be aware that there may be certificate-related issues on older Android devices, but recent models should work fine.

Does this problem occur on every phone for every user? I assume you have already tried removing the mobile app, reinstalling it, and recreating the connection.

Is it possible that the connection is being interrupted by a UTM or router security feature (e.g., SSL inspection)? Have you tried configuring it over a cellular network instead?

Are there any Conditional Access policies that could affect the Entra ID sign-in process? It may also be worth checking the Entra ID sign-in logs in the Azure portal to see if there is anything noteworthy or any errors being reported.

Hello,
I'm having the same problem after updating the app to the latest version from the store. I have environments with version 2025 and the latest version, 2026. The same problem occurs on all of them.