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Issue with License Services

09.05.2023
14:38
Mohamed Abdulredha Salman

Any known issue regarding license services. because we are getting an error message in the portal saying "Failed to load license. Please check if the license server is running".

From the application management tool the services is running successfully and when I try to refresh the licenses from the license manager tool I am getting an error message saying "Cannot connect license service. Please check if the license service is active".

even after restarting webcon services the issue remains.

FYI, we are running the latest webcon version (2022_1_4_207)

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04.07.2025
14:28
jp
In reply to: Daniel Krüger (Cosmo Consult)

Hi,

the license service is a part of the windows WEBCON Workflow service and needs to be enabled..

If this is the case and even after restarting the service you could take a look at the windows event log. There's a separate event "log area" for Webcon in the navigation. The events are not part of the application event log.

Best regards,
Daniel

Hello,

How did You fixed the problem ? Just turning time synch with AD ? Our time seems to be OK but from time to time we are also getting the "Cannot connect to license server". Solution for us is restarting the webcon workflow service.

Logs say:

Message=No connection could be made because the target machine actively refused it. (xxxxxxx:8002)
Source=System.Private.ServiceModel

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