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Email template for different processes

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29.10.2025

08:31

Hi all!

We have some email templates in our process. The difference between these templates is basically the header image, other content is the same.

Now we have to add a new process, but unfortunately there is no way to use a template from other process.

Global email template is very restricted, unfortunately there is only one.

I know we could work with some global field, added to each process, determining the type of template, but then we will have a hard time, refactoring our existing processes.

Are there any other (better) ways to have email templates in one place and to use it in all processes?

Thanks a lot in advance & best regards, Nik

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30.10.2025

06:51

Hi Nik,

we are using an unsupported feature. While the expression editor is limited in the variables, you can still try to access other common variables. For example we are using the APP_GUID and are executing global business rules.

If the image is a link you could play around with something like this

style>
headerImage_APPGUID1 { content:url(..)}
headerImage_APPGUID2 { content:url(..)}
headerImage_APPGUID3 { content:url(..)}
/style>

img class="headerImage_{APP_GUID}"/>

I removed the leading < because the forum wouldn't display the text otherwise.

Alternatively you could use a global business rule to return the image.

Best regards,
Daniel

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