Is it possible to finish a single user task in Admin mode?

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Hi Damian,

have you thought about substitutions?

https://webcon.com/docs/2026R2/Portal/Substitutions/

You can configure a substitution for your admin account to act on behalf of the affected user and then close the task. The history will show that you acted on behalf of the user.

The default “task delegation” mode would be sufficient to close a single task.

If a user has left the company you can also set up a substitution using the replacing employee as substitute with “work on behalf” mode.

Kind regards
Sébastien

Thanks for your replay Sébastien. Your solution seems legit and cover my needs 😊
However I’m curious why we have a built-in feature to simple close all users’ tasks and there is no such option for single task. I would really appreciate any insight about this.

Hi Damian,

I doubt that you will get a really good answer for this, why it has been implemented this way as it is. The decision will probably date back more than 10 years. :)

As far as I can tell the use case for this option is, that you want to move the workflow instance to another step. Depending on the configuration, this will require that some / all tasks have been completed. In addition, there's the option that a path will be mark all other tasks as completed/cancelled. If you take this into account with the use case, that an administrator needs to move a workflow instance, completing all tasks would be the least annoying version, one click vs. 2/3/10, which works in all cases.

On the other hand, it caused less effort in terms of implementation and test then individual task completion. :)

Best regards,
Daniel