IT System Registry

• System details in one place: owner, vendor, servers used, important contacts
• Crucial SLA terms easy to access and trace
• Repository of all system-related documents: EULAs, SLAs, end-user manuals, etc.

Service level improvement

• Vendor satisfaction surveys available to every IT system owner
• Service quality charts to simplify periodic service evaluation
• IT systems’ realibility over time displayed transparently

Business benefits

• Easy knowledge transfer in case of personnel transition, retirement or vacation
• Better position during negotiations of Service Level Agreement renewals