Issues with Word template?

0

Hi,

this is really a strange issue.

Could you check what happens, if you generate a word print out via the admin mode?

Another thing you can verify is whether there are really no values in the word document.
The "placeholders" are fields in word which references document properties.
You could check the properties (1) in the custom (2) tab. Select the BPS_* property (3) representing the missing value and check the value (4). If it's empty than the value wasn't updated past to the word document at all. If you have here a value which is not displayed in the actual document, you have another problem.


Best regards,
Daniel

Hi Daniel,

I did print a Word document in admin mode and it's showing me the correct values everywhere (pic 2). Still, when the process is generating the word, it's giving me the same wrong values (pic 1).

I also checked the properties of the word generated by the process, and for the field in discussion and the value is empty there.. (pic 3)

Hope I've put the pictures numbers in correct way. :)

Hi Joanna,

Your situation is really strange.

Can you make a test and add print the WFD_ID / DET_WFDID column in the document. Just to verify whether the correct information is retrieved when the document is generated?

Best regards,
Daniel