Edit mode and read only

0

Hello everyone,
Where can I adjust in the Designer Studio so that a complaint is initially only opened in reading mode? Currently, the complaints called up are always opened immediately in processing mode. I would like to set it so that editing has to be started manually.

The problem is, that users open the entry and just want to read it and then forget to cancel the editing. This means the complaint remains in processing mode and cannot be processed by other users.

Where can I find the settings for this in the backend, since it obviously has to be possible in principle?
(see picture 3 after aborting editing)

Thank you very much in advance!
Matthias