Change Request Processing

• User-friendly forms instead of e-mails and calls allow entitled users to apply for
  change requests
• Central CR registry allows request owner to keep track of progress easily
• Automated notifications update users on status changes

Full control of process

• Automated processing path from registration to cost evaluation, approval, UAT and go live
• Approvers assigned according to policy
• Automatically generated Purchase Orders for external vendors

Monitor costs & workload

• Full access to change request registry and approvals history
• Costs of ongoing development reported per system, department, vendor
• More effective CR budget planning and resource allocation