Helpdesk & ticketing

• Easily open helpdesk tickets using SharePoint, Outlook or mobile devices
• Gather all relevant logs, screenshots, error descriptions and e-mail conversations in one place
• Notify people on new tasks and ticket processing and status updates

Workload management

• Freely adjust ticket registration form
• Configure ticket routing and queuing
• Easily integrate with third party systems (e.g. your vendor’s helpdesk to automate ticket opening or mirroring)
• Personalize dashboards to help users and IT to track tickets

Accurate data

• Wide range of reconfigurable reports and full access to tickets history
• Dynamic prioritizing and queuing for optimized resource allocation
• Work time tracking for every stage of ticket resolving