Existing instance not found using the Search bar

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Hello George,

First, I would suggest you to check if SOLR is working properly, assuming that you have installed and enabled SOLR indexer service.

In Designer studio you can:
1) Check logs under System settings -> Services configuration -> Local service status
there might be some errors related to solr indexing

2) Check the indexer queue under Report -> SOLR indexer queue

Depending on what you find we might be able to diagnose the problem :)

EDIT:
It can also be a more trivial problem, make sure that users search for the item globally, or in the application it 'belongs' to ;)
For example, a search in app1 will not find the instance from app2 unless they`re related.

Hi, Thanks for the fast reply!

The SOLR indexer queue report is empty, and no related errors in service status. Solr indexing must work corectly if other users are finding that instace while searcing in the same way. So far there is only one user with the same privileges like the others that cannot find some instances (only few of them) through the global search.

Any other ideas?

Thanks!