04.11.2021
14:43
Hello,
Our client recently had a problem and it was necessary to bring down the 2 VMs:
1. One machine that had Webcon installed
2. One machine that had the database installed
Our client had a snapshot of the database machine and they restored it on a previous date. For each machine we kept the same IP and the same name. Now we have 2 machines:
1. One machine that has a freshly installed Webcon connected to the restored database machine
2. One machine that has the restored database
The issue is that the On Timeout actions do not work. We tried sending 2 instances on a step that had On Timeout actions to try and unclog the queue but that didn’t work
We mention that we are looking at the -Create PDF- and -New Timeout- timeouts because they should run after 1 minute into the step. The timeout with 242 instances will run after 2 years.
Event logger does not tell us anything. It seems like the timeouts go into the queue, but they are not executed.
Does anybody know why timeouts aren't working?
Best regards,
George
