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Cannot find 'On entry' action
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Account deleted
15.09.2023
09:25
Account deleted

Hi everyone,

I am quite embarrassed to have to ask this question because the answer is probably quite simple.

Currently, I am reviewing a Webcon process that I created some time ago. In doing so, I started to implement some things (e.g. sending emails) in a better way.
Now I have noticed that I have an "on entry" action in the step actions in some paths (which was previously responsible for sending emails).

Where can I find this "on entry" automation? The automation is obviously not available in the step under "on entry" (see screenshot) - I have to delete this automation, otherwise mails will be sent twice.
I also noticed that in all steps where the "on entry" action is present, the automation always has the ID 175.
Can anyone help me find out where I can find this "on entry" action so that I can delete the automation.

Many thanks in advance.

15.09.2023
10:45
WEBCON
Konrad Keppert (WEBCON)

Hi Roman,

The automations that you can see in middle pane on your screenshot (On exit/On path/On entry) is a preview of automations that will be executed on selected path transition ("Reject").
The "On entry" automation you're asking about is in fact configured in a destined step, to which the path transits.

My guess would be that you have many paths that transit to that one step, that's why you can see automation ID=175 on many paths.

Let us know if that was the case.
Best regards

Solution (1) Helpful (0) Wrong answer (0)
Account deleted
15.09.2023
11:44
Account deleted
In reply to: Konrad Keppert (WEBCON)

Hi Roman,

The automations that you can see in middle pane on your screenshot (On exit/On path/On entry) is a preview of automations that will be executed on selected path transition ("Reject").
The "On entry" automation you're asking about is in fact configured in a destined step, to which the path transits.

My guess would be that you have many paths that transit to that one step, that's why you can see automation ID=175 on many paths.

Let us know if that was the case.
Best regards

Hi Konrad

Yes, it is exactly as you described.
There are several paths to the "Reject" step. It is really the case that "for reasons" (?) I implemented this automation at "On entry" of the "Reject" step.

As expected, the answer was shockingly simple....
I removed the automation there and the problem is solved.

Thank you for your kind help.

Solution (0) Helpful (0) Wrong answer (0)
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