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Unable to release workflow user license

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Flo

03.01.2024

08:54

Flo

Hi all

We're on 2022 and I believe it used to be possible to release a user license in Portal.
But I can't find it any longer. I thought it used to be under https://[...]/adminPanel/users
In Studio I do see the option in the reports section. However, it won't let me release a license saying "User has active state in Active Directory, license cannot be released".
I would like to be able to free up a license from a couple of test users and thought this was possible a while ago. Any idea? Thanks.

03.01.2024

10:23

Hi,
I don't remember exactly how long it takes to release the license who is inactive, probably after 90 days of inactivity.
But if you set his account as inactive in AD (you probably need to synchronize after that), you will be able to release the license in the studio immediately.

Regards.