IsChange or IsNew for Comments

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Hi Andreia,
I'm sorry, but I don't fully understand... what should happen after a user adds a new comment? Why can't you use path?

Regards

Hi Andreia,

I also don't fully understand your request. Based on what I understand I can tell you the following:

- Timeouts are only created / deactivated when an path transition happens. Saving an workflow instance or saving a comment in the view mode won't create a new timeout.
- Even if you have a timeout checking this every few minutes, this will create a lot of versions.
- The "Last comment" is probably not what you assume it is. The last comment will always return the last entered comment regardless of the time /version in which the comment was provided. It will also return the a value if no comment was added in this version.

That's the reason why I created a business rule to return the "current comment". If non was added, it returns nothing.

I've also used the "send mail on new comment" as an example on how to use it:
https://daniels-notes.de/posts/2024/current-comment#example-and-test-cases

Best regards,
Daniel

HI Daniel,

I want to send a notification is someone enters a comment in that step.
I checked your post, so you are creating something like
- Technical FIeld that saves last comment
- Technical field that saves a new comment
- Use both fields as execution condition
- If different, an email is sent

I have some questions:
- Where are you configuring this action? Instance saving, etc? In the workflow or global actions?
- I don't want to send any notifications with emails that might happen due to path transition, only if in that step, someone enters a comment

Thank you

Hi Andreia,

the fields I'm using are just used to demonstrate the difference between the "Last comment" and the business rule for getting the current comment.

You would simply use the business rule in the condition of the If operator.

It would be up to you where you use this. It could be generally in the OnSaving action globally, or in the saving trigger of the step.

I will be on vacation for the next two weeks, so I will be less active.


Best regards,
Daniel

It worked but I needed to comment the line for the version as it was making the rule to become empty/false all the time.
Thank you for your help!