Standard-Mail vs Custom Mail - Taskdetails in mail

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Hi Macchina,
I'm assuming that the difference is strictly connected with order of execution* in Webcon. As you can see on linked image** tasks are created in the On Entry part of the schema, and with those tasks e-mails are sent, so its basically On Entry.

In your case i'd move that action to On Entry, as this would reflect the behavior of sending e-mail via task creation.
Transition to new step happens after On Path automation, this is the direct cause of different behavior you are experiencing.

* in this article you can read more about it: https://community.webcon.com/posts/post/pending-in-transaction-vs-pending-after-transaction/347/3
** especially this image describes very well what happens internally https://community.webcon.com/community/public/uploads/editor/1.5.png

Hello!

I moved now "Send Custom Mail" to the entry of the target-step (in my example "on entry Approval")
But I still get the wrong stepname in the mail.

"Start - upon approval"
"check and approve the order"

best regards
Ernst

Could you provide screenshots of the configuration?
It might be easier to catch any errors :)

Here some screenshots:

Hi, show message content configuration - it's possible you need to tweak there

I changed now the task-recipient to test.development1 and also the mail-recipient to test.development1
Still showing the wrong step in the mail

Thanks
Ernst

I have checked this in my environment and it works fine. Are all your settings the same as mine?

Yes, but you are using {STEP_Name} and I am using the inbuilt "Taskdetails"
The idea is to take the information task-name and task-details/description from the task-configuration and use it in custom-mails.

Indeed, you are right, the system behaves incorrectly. As a workaround you can use: STP_Name and STP_Description.