White Screen After Login

0

Hi everyone,

we are currently experiencing an issue with our WEBCON BPS Portal (version 2024.1.1.217).
After logging in, the portal does not load correctly for some selected users — instead, they only see a completely white screen. No error message is displayed, and the page never finishes loading.

Additional details:

Authentication method: Active Directory (AD)

Occurs for only some users who attempt to log in

Clearing browser cache/cookies does not help

Different browsers show the same result (Chrome, Edge, Firefox)

IIS is running normally, and no obvious errors appear in the basic logs

Has anyone experienced a similar problem with version 2024.1.1.217 or with AD-based authentication?
Any hints on where to look or what to check would be greatly appreciated — configuration issues, known bugs, or suggestions for deeper diagnostics.

Thanks in advance for your help!