Home > Forum > Known bugs > Issue with License Services

Issue with License Services

Mohamed Abdulredha Salman

09.05.2023

14:38

Mohamed Abdulredha Salman

Any known issue regarding license services. because we are getting an error message in the portal saying "Failed to load license. Please check if the license server is running".

From the application management tool the services is running successfully and when I try to refresh the licenses from the license manager tool I am getting an error message saying "Cannot connect license service. Please check if the license service is active".

even after restarting webcon services the issue remains.

FYI, we are running the latest webcon version (2022_1_4_207)

09.05.2023

22:54

Hi,

the license service is a part of the windows WEBCON Workflow service and needs to be enabled..

If this is the case and even after restarting the service you could take a look at the windows event log. There's a separate event "log area" for Webcon in the navigation. The events are not part of the application event log.

Best regards,
Daniel

Solution (0)

Helpful (1)

Wrong answer (0)

Mohamed Abdulredha Salman

10.05.2023

10:03

Mohamed Abdulredha Salman

In reply to: Daniel Krüger (Cosmo Consult)

Thank you for your reply,

The issue caused by a mismatch between the application server and database server time, the database server has time drift issue.

After fixing that, the license service working fine now.

Solution (1)

Helpful (0)

Wrong answer (0)

10.05.2023

20:52

In reply to: Mohamed Abdulredha Salman

Thanks for posting the solution. In could help others :)

Solution (0)

Helpful (0)

Wrong answer (0)