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Send a custom email - not showing To, CC

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AndreeLl B

16.05.2023

19:12

AndreeLl B

Hello,

I configured the action "Send a custom email" to send email:
- Direct -> Dynamic: field - Author
- CC -> Dynamic: field - choose substitute

When i send email, i receive the email without CC: person showing, and the person in CC receives the email, but there is not showing the person in To:
Is it a bug or i did not configure it right?

My field "choose substitute" is a Person or group.

In 2nd scenario, i configured this field to allow multiple selection. When i added 2 people (A and B), i received the email with just the first person (person A) showing in CC.
Person A received the email with Sender and To.
Person B received the email, but there was neither To, nor CC showing, just the Sender ???

Can you help? Thank you.

16.05.2023

20:33

Hi AndreeLI,

I for my part have stopped understanding when which mails are send to whom. In the past it typically involved something with language:
- Language of the process
- Language of the user
- Whether the use has signed into the portal at all.

If someone can elaborate on this, please do so. :)

Best regards,
Daniel

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AndreeLl B

17.05.2023

09:26

AndreeLl B

In reply to: Daniel Krüger (Cosmo Consult)

This user logged into portal multiple times.
When i create an action to send a custom email, this is how he receives the email. "To" field is not displayed. Why?
And the person who is in "To", receives the email without "Cc" being displayed.

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18.05.2023

21:12

In reply to: AndreeLl B

HI AndreeLi,

there are also two "sending single mail" actions in the workflow history. At least this it what happened to me, when I was informed, when it happened. But I have no idea what's the underyling root cause.

Best regards,
Daniel

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