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Hotmailbox issue

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AndreeLl B

09.02.2024

16:08

AndreeLl B

Hello,

I've developed a process (start - finish).
In the System Settings, I've configured a HotMailbox using Microsoft Graph, specifying a user mailbox, and the connection is OK.

The issue I'm encountering is that 90% of emails are returning a validation error and the workflow is not starting and e-mails are not moved to the ERROR folder either.
For other emails, it has moved them to the Error folder and i dont understand why.
And just for 10% it worked fine - starting new workflow instance and moving them to the "Archive".
I've attached the configuration.

DB_Version_2023_1_2
2023.1.2.68

Could you assist? Thank you.

12.02.2024

08:38

Hi AndreeLi,

I see that all the fields are configured as Single Line of Text (AttText) - on database level it means, they can not exceed 255 characters.
I'd check if Content of the email doesn't exceed it, maybe try using Multiple Lines of Text attribute?

There is also mode for more than 1 attachment -> Error configured. Sometimes some images inserted into email are treated as attachments, so i'd check that too.

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AndreeLl B

12.02.2024

09:09

AndreeLl B

In reply to: Maksymilian Stachowiak

Hello,

I have changed to multiple lines of text and some e-mails are processing ok now, but still i have some issues.

Could you please provide more specific guidance on where to check for attachments? Thank you!
In System Settings - Attachments - there is "No limit".

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12.02.2024

09:16

In reply to: AndreeLl B

I'm talking about this specific option on screenshot :)

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