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Word Classic add-in not working
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07.03.2025
10:27
macchina

Hello!

I installed the WEBCON Word Classic add-in on my test-pc/test-account, running Microsoft Office 365. All is working as expected. If I click on User-Settings in the WEBCON-Tab, I can enter the portal URL and it connects perfect.

However, with my production pc/account I can install the add-in also, it also shows up in the Word Ribbon-band, but none of the buttons are working (they are "active", but a click on it does nothing). Only the License Button is working.

I did already some cleanups for Word, but none of them takes effect...
I made also an complete uninstall/install of Microsoft Office 365... no changes

Any ideas what could causing this issue?

Thanks Ernst

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10.03.2025
08:23
macchina

The Word Classic add-in is a 64-bit add-in. Unfortunately, it is not documented anywhere (at least I haven't found the info anywhere). After installing Office 64-bit, the add-in now works.
The drop-down menu is unfortunately designed somewhat "unfortunately" (see screenshot)

It should be better like this:
*Outlook Classic (x64)
*Outlook Modern
*Word Classic (x64)
*Word Modern (web addon)
*Teams ???

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