system step does not move to next step (instance remains unfinished)

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Hi Stefan,
First, you don't need a system step to send an email. Just add an action to the path.
A system step is used to, for example, make your instance wait for another event (other workflows, APIs, integrations).
If you want/need to use a system step, you can exit it with a timeout action (e.g., one minute after entering the step).

Regards,
Jacek

Hi,

you have multiple options which are all pretty much based on timers.

Within an instance itself you would use a timer action with the "path transtion after action call" which will trigger if the actions within this timer are completed successfully.
By selecting the start date "immediate" you would trigger the action immediately (the mail in your case) as the step is entered without any additional wait time. Move actions are restricted to other instances, so a process itself is not allowed to move itself.

If you want some kind of batch move action then you would need to utalize the timer action as a global action and use the move sql action to select multiple instances which would then be moved "together".


Kind regards.

Hello Jacek, hello Waldemar,

thank you so much!

I did not see this solution.
I will try to put the "send mail" into the path. Without a system step.

Thank you!