Home > Forum > Processes > Is it possible to finish a single user task in Admin mode?

Is it possible to finish a single user task in Admin mode?
0

Hi everyone,

I have a question regarding task management in WEBCON BPS. As far as I can tell, Admin mode provides the “Finish all users’ tasks” option, but I couldn’t find a simple way to finish only one specific user’s task while leaving the remaining active tasks untouched.

Is there any supported way to do this?

If not, have you encountered situations where you needed to close just one task (for example, when a task was assigned to the wrong person, a user left the company, or one parallel task should be removed without affecting the others)? How did you solve it?

I’m also curious about the reasoning behind this design decision. Was it intentional to avoid potential workflow inconsistencies, or are there technical or business reasons why finishing individual tasks in Admin mode isn’t supported?

I’d appreciate hearing how others have handled similar scenarios.

Thanks!

MVP

Hi Damian,

have you thought about substitutions?

https://webcon.com/docs/2026R2/Portal/Substitutions/

You can configure a substitution for your admin account to act on behalf of the affected user and then close the task. The history will show that you acted on behalf of the user.

The default “task delegation” mode would be sufficient to close a single task.

If a user has left the company you can also set up a substitution using the replacing employee as substitute with “work on behalf” mode.

Kind regards
Sébastien