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Hi, show message content configuration - it's possible you need to tweak there

Here some screenshots:

Could you provide screenshots of the configuration?
It might be easier to catch any errors :)

Hello!

I moved now "Send Custom Mail" to the entry of the target-step (in my example "on entry Approval")
But I still get the wrong stepname in the mail.

"Start - upon approval"
"check and approve the order"

best regards
Ernst

Hi Macchina,
I'm assuming that the difference is strictly connected with order of execution* in Webcon. As you can see on linked image** tasks are created in the On Entry part of the schema, and with those tasks e-mails are sent, so its basically On Entry.

In your case i'd move that action to On Entry, as this would reflect the behavior of sending e-mail via task creation.
Transition to new step happens after On Path automation, this is the direct cause of different behavior you are experiencing.

* in this article you can read more about it: https://community.webcon.com/posts/post/pending-in-transaction-vs-pending-after-transaction/347/3
** especially this image describes very well what happens internally https://community.webcon.com/community/public/uploads/editor/1.5.png

I have a workflow with these steps:
* Start => *Approval

Task name: "upon approval"
Task details: "check and approve the order"

If I use "Standard Mail" in Task-Creation via Task-Configuration I get these info in the mail:
"Approval - upon approval"
"check and approve the order"
=> all correct

If i use "Create Custom Mail" in the action on path i get:
"Start - upon approval"
"check and approve the order"

So the stepname is not correct evaluated ... or am I missing something here? Should be also "Approval" instead of "Start"

Of course I could place the custom-mail to "on entry" of "Approval" ... or create a template an hide "task details" and write custom text....
but that seems to be dirty workarounds.

Any thoughts or ideas?

Thanks
Ernst

That's it, thank you!

Now I get it, it's necessary to cofugure the exit path as well.

Kind regards
Zakhariy

FOR YOUR INFO: This example is a different one to PIC 1 !!!!
----------------------------------------------------
Hi Piotr,

after successfully importing the EXCEL-File, I myself always use a path to an end-step.

There I add an Action "on Entry":
-Tab BASIC: Selecting the new workflow process with its path (like in the PIC 2)
-Tab DATA: Here i use a SELECT to put the item list value from one row into a single target sub-workflow
-> For all itemlist rows: SELECT {itemlist column 1 of actual row} AS {target form field of new instance in the sub-workflow}..... (see PIC 2)

I hope, this helps,
bye,
Bjoern

Hi Piotr,

let's first solve your IMPORT-problem. I attached a screenshot with an example of loading an excel-file into an itemlist.
I hope i did understand your problem right.

Bye,
Bjoern

Hi,
Did you check if track 1 is set to: "Wait for required task to be completed" and track 2 is set to "Completion - All"?