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it's working as intended now, thanks a lot

try changing to uppercase letters egv -> EGV
(you have to check "Switch all editors into advanced edit mode")

it may sound stupid but I changed it to lowercase for testing and it also displays incorrectly in the email ;)

weird error...

and what is displayed in the email?

yes

are you inserting this url into the HTML tab?

i'm using global constant and {egv:3} is shown instead of url, could it be up to instance visibility some option section ?

for me it displays as a correct link (screenshot).
Remember to provide the portal url at the beginning of the address (for me it is a global constant)

that's perfect, but afterwards still only get instance number as plain text even though it's preceded by a(anchor) element ?

Hi,
you can use this option (screenshot 1) or insert the link into the email content yourself (screenshot 2)